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Free Worldwide Shipping (For Min order $15)
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Easy returns and refunds
Free shipping worldwide
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The parcel went for a long time. Tracking showed nothing. I had to write to the store. And, surprisingly, the next day came a message from the transport company about the harmonization of delivery. Well, the backpack itself for my purposes is quite OK)
Backpack is within acceptable time, the number which was in the order is not correct, the store sent a message to another number (tracked). In principle, the backpack is solid, made of pleasant material, but thin. Let's see how long it will last for me.
Excellent Product
Super backpack as picture
Backpack super.
A good backpack, I would add pockets with zippers inside. Water repels well. Quickly poisoned the order, 2,5 weeks to Krasnodar
Thank you!
Aigen backpack
mochila maravilhosa
THE product and very good,
Nice backpack. The fabric is super nice to touch, all the seams are accurate. The charging port feels more durable than it seems, it works fine and you can hide the wire in a special zip pocket. It took 22 days from purchase to delivery in St Petersburg.
Good, + Gift from store
really good backpack
Corresponds to the description. In the rain we will still test)
Cool backpack! Corresponds to the description!
Backpack super. Waterproof fabric, several compartments (but a large only one), inside the pockets for small things. Very voluminous, which, of course, is a plus.
Good backpack, take it!
The backpack is made of water-repellent fabric, as well as dust and dirt do not stick to it, but on the contrary fly off. In general, a system of compartments (including a secret compartment) is thought out. About what I wanted, a compact but roomy backpack for 30-35 liters, urban type. Just took for rainy weather. Long straps can not but rejoice. Of the minuses, the lack of mesh perf (anti-sweat system) for the back and a little strange one compartment with a top sewn Velcro. There is also a thoughtful USB port for charging devices. More will be a review on my channel in YouTube denisgeek
beauty backpack ,i received before than i expected, thanks for being very polite
good