We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A pretty bag, quite roomy, a small bottle of water will fit. Quickly to Krasnodar reached the parcel, in two weeks and 4 more small orders put to her from other stores and it's good, nothing was lost and everything was whole. So even before 3 small orders were lost in our territory and all, it's been two years, of course, the money was not returned. Thank you stores and carrier
Good quality bag, thank you to the store!
The bag is very good according to the description
Everything is wonderful, delivery 2 weeks, packaging reliable 3 bags, bag Super, size D26, vys 20, dno10cm. All durable, even, quality. The color is milky, Noble. For the summer is fine. Advise. Order. Thank you, health and well-being!
The bag corresponds to the description! Good leatherette.
Sad, but in the photo, the skin is like with the shine of Mother of Pearl, in fact, ordinary, Burgundy. But the quality is super!
Feels-natural leather. My wife likes it.
Normal bag, roomy!
The parcel was 50 days old. the handbag is good, qualitatively sewn, not leather, the smell is pleasant.
The handbag is wonderful! Sewing for 5 +, delivery fast! Many thanks to the store for the quality goods!
Lining is barely stitched
The first time I ordered something, very satisfied with the order. thanks for the quality!!!
Met expectations, this is what I need for the summer. Not big and not small. Delivery month. I recommend to buy.
Handbag liked, fast delivery only two weeks to the Kemerovo region. I did not communicate with the store, there was no need. Handbag though small, but roomy, a lot of pockets, for the summer the most it is, the seller is happy, I recommend
The handbag is excellent. I liked it.