We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and very good quality.
I like it very much.
normalement je mets du L et la j'ai pris 2XL et c'est bon ,en fonction des épaules prendre XL ou 2XL
Great quality! Comfortable and warm.
I took too big if not very well.
Nice fabric, keep to the size chart, go for a plus one size!
Good quality I took xxl instead of xl France and it is perfect
Perfect. Good to quality, good service and correct size according to specifications.
Comfortable and a good fit, nice and warm for winter
Well packaged. As described. Top
Not yet wear my conform to the description it looks super hot
The lining is good, warm. I recommend ordering one or two sizes more than you usually use. The drawing is sticker, we'll see how much it holds, but for now I'm happy.
Good quality and very warm
was great feeling quality it got delivered pretty quick will probably order 2 more when I have the money would reccomend to others
Very warm jacket. Very soft the inside and comfortable to order 1 size more than you use in Europe. Shipping very fast.
Very nice polar on the other hand very small size the M equals an S in France
Very good product and fast shipping I recomand +++
Very good quality, same as in the publication
Very good product
Perfect very hot very thick size not very big
Perfect, size well, I recommend
Like the picture, very good for winter. The order arrived very quickly. Highly recommended
Excellent a little late but worth waiting