We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size is smaller than normal size. L looks M
Better size 4XL. 3xl a little fair. Weight 84 and mode 174 cms.
very beautiful, very accurate and very comfortable
It's very soft and hot. I look good. 1 month and a half to get to Mexico
It's very cool, it has stuffed on the sleeves too and that charm me. Solo the measurements they put on them are two bigger sizes. So if they're size S ask for an L to fit them
Very nice and light quite comfortable for use I recommend
Very good or the size is perfect, my first purchase and I was afraid about the size thing but I was guided by the size chart and ready everything in order, regarding the product is very good or, very soft fabric a little thick very good coat though seams if you notice something fragile. Very good for that price I don't give you the 5 stars why it took too long to arrive exactly 2 months in my city is already hot I asked for it in early January but very well for everything other.
Very good everything with the garment and exelent
sizes are indeed smaller. i usually wear XL, so i orderded xxxl. fits good, but still a bit of a tight fit, so i gave this to my girlfriend. i orderded a new one in 4xl
I'm usually size M, but if they come too small, I recommend at least 2 sizes up to fit
Thank you, excellent kangaroo! Took as a gift, the young man is happy))
iets like wearing a Blanket ^_^
Muye good sweatshirt, the material feels good quality and with good zippers. If it's thick, it's got good fading inside, I had to select two sizes above which I always use, so they can check the measurements well.
Excellent sweatshirt, super comfortable, pretty and high quality.
He arrived in 3 weeks. Warm Interior, even in the sleeves. The fabric shines a little
Great store. Quick delivery 5/5
Exelent poleron charm me the quality very good ideal for winter
Super. To see in time.
Very nice and very good quality.
I like it very much.
normalement je mets du L et la j'ai pris 2XL et c'est bon ,en fonction des épaules prendre XL ou 2XL