We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good jacket, warm. i ordered my daughter 11 years old took the smallest size s, a bit too big, but by the next winter it will be good. the store almost 2 weeks did not send the parcel, then sent and it was 2 and a half months. the jacket is excellent and the seller is so-so ..
The jacket came in size. After opening the package, the jacket looks thin. You need to let the watering or to have on the hanger. So to speak will take shape, will crumble. A little uncomfortable that the elastic bands on the sleeves (on the wrists) are very weak. In moscow it is suitable for cold spring-autumn, warm winter. Perhaps if you wear a warm sweater and in winter will go.
Merci Thank you it's perfect
Size l is not so big keep in mind, it is very unfortunate that the jacket is small in my shoulders and chest.
very nice jacket, i order xl but it is too big. usually i wear M so i will order one more
The goods waited a month. I ordered a serchal one size then changed my mind and in the message asked to put more size to me did everything (than very pretty). Came the size of the one that is needed. Thank You
Jacket is very good and warm, thanks a lot
In general, at first glance, this jacket is very pretty. As snow-white as in the picture, but unfortunately this effect spoils the creamy lining and insert inside. It is very thin, not suitable for cold winter. Size XL, It's Polish L. Definitely too short sleeves. The fur on the collar is actually half as narrow. Besides, I found a few small spots on my jacket. I waited three weeks.
I wear M in Brazil and I ordered XL. It fits perfectly. The material is good. Very close to the image
The item is as in the description, recommended.
I like it very much, I recommend it to those who want to order it.
The jacket is good. The seams are even. Warm. I advise you.
The jacket is very good))))