We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Handbag was shipped quite quickly very happy with the product I will see the duration in time
Very nice, soft, light handbag! Everything is done neatly, the shoulder strap is sewn, a good dense lining. Thank you very much! All pleasant purchases!)))
The bag came very quickly, large, soft, roomy very many pockets, the bag liked
The bag is good, everything is fine, the store is cool
Excellent bag, perfect size, looks, loved
The bag really liked. What I was looking for. Two inner pockets. Four external. Light, soft. Thank you store for timely delivery.
Soft, wonderful, roomy handbag. I got it fast. I recommend both the product and the store.
The bag surpassed all my expectations, the material is soft, a lot of pocket and everything on the lock, the volume of the bag is large, but bulky does not seem, Super
The bag is just super! Quickly, I recommend the store, I put stars
Thank you very much for the bag. And the quality and style is satisfied. the store respect. I recommend
I ordered 13.02 received 16.03 bag super soft I do not know how much is enough, volumetric what I need, I recommend the store
A good bag, very soft, pleasant to the touch, roomy. I bought my mother, she liked
Bag oooochen good, went less than two weeks, all zippers work exactly what I wanted for quality seams qualitatively stitched smell no recommend, who doubts will not regret thanks to the store
The bag is just great! Even better than in the photo in the description. Light, soft, very pleasant to the touch. I would like more pockets, but it's individually. Delivery is quite fast, just over 2 weeks. I recommend definitely.
Excellent handbag, not very large, many pockets and the price is very even acceptable. Handbags should be a lot. to the store a special thank you and 10 stars. prosperity and success.
Nice bag. Definitely recommend. Delivery in 2 weeks