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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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As on photo
Super
Thin, light, not big. came in a cheholchik, with a lens cloth. I hope for the season is enough.
The glasses are not bad, they came in a bag, a cloth for wiping. I did not fit the form
The glasses are super, went for more than a month, in yanao. I'm happy, I recommend
I liked the glasses. I'll wear it. I was approached. But they really are on a very narrow face. When I got it, I was afraid that even I will be small (I usually have all the glasses on the contrary). Approached, butt. Packed well. In a bag and a cloth for wiping in the kit. Thanks store
The glasses came quickly, in the envelope with a storage bag. They look cool for such a price is an excellent addition to the image.
Glasses тонюсенькие, flimsy, but the color is beautiful, not cheap at all, but on a wide face does not fit, much already and less than in the photo, sorry, have to give
In a very good condition.
Cool glasses
Beautiful glasses, came with a cover and a cloth to wipe the lenses. Kiev reached less than a month
Fast delivery, everything is neatly packed. Very tight puffs. For their money is excellent.
Come quickly. And very cheap. And so expensive to buy them
Very thin frame and short arms, but generally normal
The points came bent, unfortunately, and will not recover. But the store immediately returned the money
Good, small enough, on a large face will not go
Glasses are super. Reached 16 days in Nizhny Novgorod
Exactly such as in the photo of the store, the seller put as a gift 2 black carnations, small things, and nice
Came quickly, satisfied with the goods) thanks to the store)))
As if the child, I did not fit, although the face is not big at all