SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
exellent
Amazing headphones. The sound is deep, that on the MP3 player, that on the phone. Easily switches to the equalizer and produces different sound visas, the headset perfectly reacts to pressing, although such sliders do not live for a long time. The microphone was not tested. There is a spare pair of liners. the packing is dense, there is no damage, it came faster than the forecast.
The sound did not like, but this is clear for 100 rubles
To Kiev for 3 weeks. Yaquicity
Fast delivery, the quality is good. It was delivered in a week. With the store did not communicate, there was no need. I recommend the product and the seller too. All good and successful purchases!
ok
I liked it.
CA ETE
Everything is perfect. Greetings.
todo exelente recomendado
great
For listening, the audiobook fits perfectly.
Excellent
My parcel was combined and I got that just in 14 days. Same as described, works well, no damaged, everything is working. In this price this is much better compare to my country's local market.
Excellent store, quite good earphones, fast shipping. Thanks a lot! W/o Compared these headphones with inexpensive kz to 5 dollars, these also sound quite worthy, and if you do not want to overpay, then quite suitable ears for the price. Definitely better than those that I ordered up to $1. The cord is pleasant, not flimsy, about 1 m long, does not get tangled like others, the KZ cord is longer and more tangled at me, but I have the Z Delivered in 3 weeks. I recommend to buy.
бандероль пришла в целостности ,наушники рабочие,за такую цену можно брать
It came in 20 days all whole and working
Thanks Cool
great sound but had to pay custom CHARGE in Ireland