SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got these headphones very fast. These sound quality on these headphones feel like more expensive headphones for around 100 or more euro.
итак за 30$мы получаем уши очень не плохого качества. но есть у них особенность. данный девайс жутко чувствителен к источнику и качеству трека. если с мобилы и вк пытаться слушать то ощущение что дрищут прямо в ухи. но подключаем ЦАП/аудиокарту/жопу единорога и вот шикарный чистый звук с хлесткими басами. идея с подключением 2 ушей к этим неплохая в виду того что конектить можно и на левом и на правом ухе. посадка необычная. сравнивал с хайпер х. так вот по моему вкусу хайпер проигрывает пусть и немного но всё же. в целом за 30стоит взять
Excelente fone.
I took the top set, the difference in price was not critical. For their money, the headphones are beautiful. On the sound quality surpassed my previous headphones sooo famous manufacturer for 300 $ (the difference in price is 10 times). Amboshura is so soft that the headphones are not felt on the head, while almost completely blocking the penetration of sound, both from outside and from the inside. A small microphone on the cord is very sensitive with sewn noise suppression, perfectly showed itself in messengers and games.
The headphones are just a bomb sound so cool, clean, the bass is felt for 30 dolars such a cool quality Take it without hesitation!!!
Наушники самые лучшие за свои деньги. Да что тас за свои. Они минимум 5к должны стоить. У меня за 6 были. Говно по сравнению с ними. Однозначно берите. Не пожалеете. Брал pro-10. Хз чем отличаются от pro-50,но мне понравились. И упаковали прямо от души.
Excellent product, the best within this price, delivery super fast Spain to Portugal!
Very good product. I highly recommend it
Shipped within. Not taxed. Product is as described. Like buying.
Ótimo produto
love the product. it's very comfy and sounds very professional. love working with this.
Order in Astana received after 35 days, all excellent headphones worthy, the track is tracked!
The first impressions are quite pleasant.
Great sound quality and safe packaging, thank you! Delivery took 1 month and 2 weeks to Kazakhstan.
Top demais, muita qualidade, obrigado!
I'm not a music lover, but there's nothing to complain about. And the quality of the headphones and the sound quality suit me!
Все хорошо.
Быстро курьером до двери. Звук приятный.