SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this remote for my TV, but the TV turns out to be LG WebOS operating system. This remote works good with windows and android. Unfortunately it does not work with linux, ubuntu and web OS.
The order came in a week. The keyboard works fine. Here's the size is a little small.
Delivery is fast, the keyboard is transparent.
Good product.
Clava norms at first glance! Compact, quite strong, the plastic is good. The touch works very much, for this cost that. In general, an excellent option, for such a cost. I took thousands of rubles in the area. Russian is already there at once. There is a switch, which is very convenient when carrying. I took it to carry it with me in my backpack, because I often have to connect to Compas on work. Let's see how it will serve. Dongle USB is included. I'll add after what time of operation. Good luck, good and prosperity.✌& Middot;
Works very well.
Thank you all perfectly, delivery is very fast, I recommend
Keyboard is very small, but is beautiful, not only takes 5 Why seems somewhat fragile
Goods as described, very fast service thank you. I will be pleased to buy from this trader again. Regards Bryan
Seller sent super fast, approved! Product even better than was waiting.
На smart TV Sony не переключается язык. Всегда тот язык, который установлен на ТВ.
Прекрасно работает, присоединяется на раз-два Внешний вид соответствует описанию, есть минимальные огрехи сборки. Но обнаружить их можно только при очень детальном осмотре Товар рекомендую
Works fine, the size is really very small (part with a keyboard length like a palm), you can fit in any bag Long will have to understand and get used to how the keys F1 .. F12
Corresponds to the description. In Novosibirsk received in DPD in a week, as made an order. Keyboard functions work. Panel working. The rest of the houses need to be handled.
заказала 12.09.21, в пятерочке в смоленске забрала 17.09.21. Клава Супер! Да, пластик, но он не убогий. Покупала для смарт ТВ, попробую в работе. Понравилось, как производитель укомплектовал/положил USB разъем
The keyboard came quickly enough, to the point of issue. The size is really small. But in general it is convenient to work. You can take it with you. The big problem is that on smart TV dial only English in the search for movies. At the same time, in the settings of TV Everywhere Russian. This is a significant minus. In the rest it works normally.
Very quickly came the speakers. Everything matches, everything works. Thank you.