SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
Very good store and utmost seriousness the top
Fast shipping, Product ok its BT5.2, i have a very similar mouse BT5.1 where it shows the battery capacity. That's not working wih this mouse.
Works fine
Very stylish mouse
Beautiful design, function perfectly in Bluetooth, very satisfied with the product.
Всё отлично. Мышка шикарная, цвет черный, купил за 3 сотки. Доставка меньше месяца (по России). Сама мышь к ПК подключилась за секунды, кликает мягко (почти не слышно). В комплекте проводок для зарядки мыши (заряжается спереди у мыши, как на фото). Аккумулятор держит хорошо, не надо никаких батареек. Брал уже такую же, но у другого продавца. Всем рекомендую, и дёшево и сердито.
Mouse is good! This model, can trust, besides being Rapidão!
Good product. It works perfectly.
Delivery of a week by post of Russia. packed in a dense cardboard box, reached unharmed. Came charged, complete with a Micro USB cord. unaccustomed to thin and silent, the computer found and connected for 10 seconds. In the work of norms, we will check the durability
Conforme
The mouse works in usb or bluetooth mode. The wheel is not very pleasant to the touch
The speed of delivery was different for a small item. Very impressed.
That's the second I ask. Everything ok
All liked the quality is beautiful. Boldly order. I haven't checked the work yet. If the description will not change or I will not deliver comments. So it went well. Beautiful
A good mouse, it still works.
Ordered with ex-delivery from Russia. First the store issued a shipment for a few days. After the order sagging in the status of "going in Stock" for more than 15 days, opened a dispute and canceled the order. The seller returned the money. I bought the same mouse on wildberis. With the tablet Galaxy Tab S7 Plus connected instantly. The quality is excellent. Plastic is nice. Buttons are responsive. I'm happy with the mouse. It has been operated for several days for more than 5 hours, never charged.
The mouse seems to be good, the only moment confused that the lower part looks different... The location of the switch buttons on Bluetooth ...., we have the same gray... Really the bottom is different ((delivery to Kiev 14 days
Пока всё работает хорошо. Буду дальше тестировать.