SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mouse is really quiet. Totally. Even unusual that there is no accompanying sound. It seems that the action was not, and the new tab in the browser opens-magic))) the store sent the goods quickly, it came in a "stain" with a touch. At this point in time impressions are exceptionally positive. Seller recommend.
Mouse fire, with all the discounts cost about 300 rubles with kopecks, and delivered to the threshold!
Everything works.
To Chelyabinsk 19 days in Postamat 5ki, 308₽. Cool Mouse, quiet, clearly working, you can turn off the button. In addition, after a certain inaction (how much time has not yet fixed) is turned off itself. The only thing that did not yet understand how to see the status of its battery on the laptop in Windows 10. immediately after the order, the store offered black instead of silver, because. Silver was not in the warehouse. I refused, we extended the term for sending the goods, waited for the receipt of silver. If not for this, the mouse would have come for 7 days. and the seller in the process changed the courier delivery to a spot. Although I chose Courier. Accordingly, the tracking number also changed
Came in a few days. Mouse light, Noisy (convenient at night), it does not glow constantly, it goes off in a minute, it charges from the computer (there are no batteries). I'm completely satisfied with everything, I'll add it in a month. Also has 3 speeds, the color changes itself gradually, you can not choose.
The mouse is made of quality material. SoftTouch plastic top. Main remarks. 1. if the Bluetooth mouse like me, then there is no separate option to turn off the backlight. 2. and the most vowel, by wire, which in the kit the mouse does not charge. I need a branded type of ugreen, for which I will still have to lay out about 250 rubles. ((
The mouse works well, delivered quickly
The goods have not come
i'm very satisfied
I'm delighted to recommend The mouse is pleasant to feel and smooth in the press Very fast delivery
Пришло в течении 7 Дней
Funciona perfecto
BT connect well the serene quiet is terrific.
Fast shipping. The mouse works well. Charging by micro-USB. Until I figured out how to turn off the backlight.