We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are the most comfortable pair of jeans I've ever purchased. The elastic waistband was just what I was looking for as I don't really like wearing tight clothing anymore. The material is very soft, and the jeans are quite stylish too. They can go with anything. The only downside is that it came reeking of chemicals; I had to dock a star off for that. It smelled so bad; make sure to wash it before wearing it, even just for testing. Other than that, no complaints. Shipping wasn't the fastest, but it definitely wasn't the slowest. I definitely recommend both this product and the store and will be looking forward to buying more stuff in the future.
Too tight in waist
It's just the way it is but it has no hole for the button! (i 've ordered two more sizes than i usually use)
Pants for this price are excellent, sorry are small. On the hips 100 and waist 85 2hl did not fasten.
The body is but the net is crappy
At 67-95 size 30 in the guise. I hope that will stretch
The color of the goods does not match the store's photo. You can wear it, but a little too small. It is necessary to take on a larger size. The length of the product is also short.
Excellent jinariki, sat perfectly from 81, about 102 height 171
At 164-52 came 27 size, sits like a boyfriend, you can and a little less, but then it will be tight
Reinsured with the size, it was necessary to take 29 to look like boyfriends)) 30 is too big, on the hips waist hangs, but it looks still very good) the order came 3 weeks before kazan. The store is sociable, attentive. I recommend!