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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
22 reviews
100% of buyers enjoyed this product!
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The package came for a month, but the jacket does not look like the picture, and the size is large, the material is thin, for such a price will go, but it is better to choose the size in place with the store
I really like the jacket, it sits perfectly. My height is 169, og 98. There is a small smell and a pair of protruding threads, but it's nonsense. The order took a long time, because. I got on a chinese holiday, and after the holiday very quickly got it, everything was tracked. I did not communicate with the store, there were a couple of questions, but nobody answered me. And so everything is wonderful, just in time for the spring)) thanks to the seller)
it is very comfortable to do business with you. Very responsible, thank you, cooperation in the future.
thank the boss. send a sincere praise!
The product is good. Thank you!
Good material, modeling. Very long, but just because you can fix.
I am very happy with the product, the shipping came well, for my perfect, but if they want it more in size it's a size less.
looking forward to. finally waiting for the beloved clothes. thank you!
can only be used quickly. good. to describe it! ! 90% will find you next time
the store delivery is quite fast . service is also very good!
very good store. absolutely support
a good store. the delivery is very fast!13383@dongxu.eu
Only experienced, but the size is good and is very beautiful
The watch is very good and I like it very much. After reading it. my friend would really like to buy one. I will introduce him to your shop.
Its ok
Love this Jacket , Exactly what I wanted. Normally take a XL , sometimes XXL. the 7XL fits me perfectly.
Short sleeves
Excellent
I arrive in excellent condition
Loved, very beautiful
Excelente
linda