SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much
Delivered very quickly, in 3 days! Beautiful packaging, the clock exactly correspond to the photos, I hope they will work as beautifully. The store is the highest score!
The clock is very high quality, came very quickly, despite the karona. Seller respect.
Very cool watch! Recommend.
Very beautiful, correspond to the description. Come quickly, the courier delivered. The battery is sewed, but it is no problem
The clock is of excellent quality. Fully correspond to the description. Delivery 3 weeks.
The watch is not bad, but please note when ordering that the strap is not black and white, and the white-blue-in the description of the cunning is the model number, not the color. Well, the strap is twill, not leather as indicated in the description of the watch
Item was as pictured online.
The watch is super. Suitable for a gift, as well packed. Look stylish
Very nice design. Nice-looking and fairly good manufactured.
Came well packaged, am very satisfied.
Delivered, literally, in a couple of days by courier. Packed in a box, looks good, quality worthy externally. Let's see how they behave in operation. Seller recommend
Delivery by courier to home, 9 days earlier
The watch is beautiful, they look expensive. I'm happy with the purchase. Recommend.
nice watch, I would have buy more but it's took almost two months before I can get my order
Nice and well built.
great
I'm buying a second watch. The quality is excellent! Very interesting model! Favorite is very satisfied!
Normal watches, look decent
Very very beautiful
Schoene and big watch. Only the clock adjustment designed somewhat difficult.
Thank you very much, quickly and qualitatively!
Girls, watch fire! No doubt! Delivery by courier to Sochi several days only! Super! Could not decide on the color, took two)) there is a box in the kit retractable, warranty, napkin. On a gift Super too) on red watches on a photo, the film is not yet removed
Chic, stylish, unusual! Thank you very much to the store for the quality goods!!! Recommend!!!
I received the watch, thanks.