We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They sent fast the product and attention fuer very good always attentive
I didn't get my product but I was reimbursed for the cost.
Hello! I really liked these handbags. Decided to take 2 at once! Red and pink. For yourself and friends :) delivery to St. Petersburg for 3 weeks. Were packed in individual bags and in one postal. Came without damage. Not yet wore, as the season did not fit, but the product is happy. Exactly also happy with the communication with the store <3 I ordered initially 2 bags of the same color, but contacting the seller asked one of them to replace with pink. The seller helped me with this and replaced everything, in communication was polite and very nice. Handbags chic! I do not understand those who write that they are for children. If you have a slender figure, then in general it will suit women up to 35 years :) You can wear both with a dress and with jeans or pants Klesh :) in a bag of 3 compartments, one behind the transparent layer with asterisks; the central (largest) and the wall of the lid is another. The phone, passport, a small card holder, keys and napkins are wet-in short everything you need! Thanks again!
The goods were sent quickly, but the parcel went more than 2 months.
Very nice bag, thank you.❤️❤️❤️
Smaller than I expected, but it's very pretty.
Super cute .
Nice handbag. Soft material, pleasant to the touch. Very fast shipping.
Thank you store
Lovely and very fast shipping
really cute, like pic.