We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag arrived in good order. The quality is as described. Delivery took 2 months due to Corona crisis probably, however far too long.
The story with this handbag is long for three months! The store sent the goods, but after some time the parcel stopped tracking, and when the protection period was already over, we had to open a dispute. After the necessary procedure of conducting the dispute, the money was returned. The wife was upset that the parcel did not come, because she really liked the handbag. A week has passed, and, oh miracle, a notification of the arrival of the parcel came from the Mail, handbag still arrived at the destination! I contacted the seller to resolve the situation, it was decided to re-order and immediately note it, like executed. The seller even made a small discount! So it's good that it ends well! I definitely recommend the seller, well, the bag is just the highest class!
Great small bag. I liked it very much. There is no smell, delivery is fast.
Like in the photo
Love it!! Allow a few month for shipping
Very nice bag
Everything is fine, it came in a combined parcel, the smell is present, the quality is good, the color is pleasant, there is a long handle, lining rustles not very nice, one big department and a small one on the lock inside
Good quality, I will add a photo after
Nice one pate of fur and the other from before
Nice bag. Corresponds to the size. There's one compartment inside. Lining and quality of strings on the bag is good. There was no unpleasant smell. Packed was in canvas bag and plastic bag. I'm happy. It's been three weeks.
The bag is chic, corresponds to the photo. Only stinks, but will fade. It's been in two weeks.
Very nice bag, normal size and very practical to put everything you need. Delivered in 2 weeks. I recommend +++