SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jacket one in one as in the dawn, the color is beautiful, the threads do not stick out.
The parcel came to kamchatka territory in 9 days! The jacket is just super.
Awesome jacket. At the height of 164 came perfectly m. The label says that it can shed and get dirty, but so far all the norms. I reached moscow in a week. The daughter is delighted, wears with pleasure!!! Probably it is also necessary to take yourself in a different color))
Delivery is very fast, 12 days. I wear the size s, i ordered m. s would be small. Sits not a hoodie, obtyag, as i love. I ordered in red, the color is beautiful. The jacket is very beautiful. I'll order more.
Well, what to say is a cool jacket. we have such a lot more expensive. at 0g 92, from 70 m approached, but sits tightly, only under the t-shirt you can dress, but i have wide shoulders so. the height of 160 is excellent. came very quickly. in 10 days. thank you!!!!
wow exzellent thank you
Very good jacket. The color is gorgeous not worse than in zara
Jacket fire. There are small shortcomings that can be removed independently in the form of threads or uneven cut edge. I advise)
The jacket is awesome, it's already the second, before that i took beige. For this money looks just gorgeous
The jacket is super, i liked it very much) on my s, i ordered sku) everything came up, the shoulders are in place. You can and warm something to wear under the bottom. I recommend the store and the jacket!
Awesome jacket! On the height of 168, 51 kg, og 82, waist 67 size s is perfect! Sleeves just. Later i will add photos of the jacket on me. Thank you store!
Excellent! Thank you a lot!!!
I am zachwycona I wear XL and so zamówiłam fits perfectly
Super! At first I was debating should I take M or L because my measurements are shoulders 40cm, bust 89. I was afraid that maybe M wouldnt fit my shoulders but everything is good! The material is velour and it is stretchy so with my 40cm shoulders i can put a warm sweater underneath this jacket.
I ordered a jacket back in february. I was waiting for the order, he never came. Tracking hung in moscow. The store claimed that the order was in the mail, although there was nothing (went almost every day), there were no alerts either. Opened a dispute, the seller was not sociable at all. Wrote many times, he was silent. As a result, all the same answered, wait for the order will come. In a week 2 about i wrote about the return of funds. Today, finally, the question was resolved and returned. Thanks for that, but how much time and nerves. Very upset that remained without a jacket .... Very waited (((((((
Paints light clothes, for their money normally
Very cool!!! Size. It came in 10 days. The order is satisfied)))
It's very pretty though the fabric is light is very pretty
Kaef. It came perfectly. Although i thought the material would be different.
Perfect I highly recommend!!!