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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Super jacket!!! Dense, stitched soundly! Came quickly! The order was sent on the same day as ordered! Thank you very much to the store! We take already 3 jackets, daughter, me and mom. Very like!!!
That's great! She's perfect!
The jacket is slightly darker in color than in the photo. Looks dark gray. The seams are not neat everywhere-i got a little upset on my sleeve already when i took out of the package. On the height of 167, the size 42-44, took l. the completeness is normal, but the length of the sleeve is on the verge. If you want the sleeves more authentic, you need to take a larger size. Material-oilcloth. In it sweat, so for sports will not work. About how it reflects, i'll write later-you need to check in the dark
Efficient jackets
Thanks for the jacket! I 've been waiting for her for a long time! Glows pts cool! And chameleonite. At its xs took m. I'm normal. What you need, tk s, perhaps in the shoulders and og would be tight. Stayed in it for 5 minutes, it became hot. She's not breathing. All moisture will be inside if you sweat. Delivery to the altai territory is a month. Track is tracked completely. The store helped determine the size. The longest process, in my opinion, is customs.
Super jacket i will order my daughter
Windbreaker is good. I recommend
ifor s size i took m and it fots perfectly
While i measured, three streams went down. Very stuffy in it, and so norms, cool in the evening on the bike will be norms. Hhl at 48 is too big, you can size smaller, but i'm satisfied. Sent quickly, to the krasnoyarsk territory-month
I loved it, it came sooner than expected and it's just like the picture, i had the right follow-up and they took him home i ordered xl because i love things to stay large, mido 1.63
Good product! I recommend!
Excellent garment, it takes only two weeks to arrive. Good turnover, small structure. I measure 1.57 and ordered size l. For men xl up. Good shopping!
Cool jacket to everyone advise
Perfect but take a size above size quite short
On the parameters 160, 92-75-95 the village is just perfect!!! Shipping fast, track tracked! Thank you very much! Five stars and recommendations!!! +++++
On the parameters 164/50 (rus. 42) the chosen size (advised by the store) was great. But it did not stop the teenager wearing a jacket. Very reflective, even during the sun. On growth up to 170 will not be short in the sleeves.
The parcel came in a couple of weeks in st. petersburg. The child is happy. Thank you to the store.
Excellent jacket
Marvel, am inside Rio, region of lakes, it took about a month to arrive, enjoyed iguaizinho description, the stitching is fragile but not lacking, bought L and was the account in me (since 42/44)
All ok ordered 23.05 received 18. 06 in ukraine (odessa) ukrmail
Sewn certainly not very, but otherwise all ok
Windbreaker fire, order, will not regret. I bought it to ride a bike, but i will also wear it, it's cool light reflects
loooove it
The jacket really liked, came quickly)
Took xxl