SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered a handbag. they did not send for a long time, but coincided with the holidays in their country. But I reached Ryazan in just 8 days. i advise the store, polite, always answered the messages!
The bag externally is a little different as in the photo-there are no black edges or it's a zipper in the photo of the store, but maybe so on better
Looks norms, I will wear
More than 10 days did not fail. The bag is good, there is no smell.
Excellent quality.
The product corresponds to the description, there were threads inside, but in general everything is fine! Very Long did not send the goods!
Handbag class. Sewn perfectly. I liked everything. I recommend
Very beautiful, exactly the same as in the picture. I'm very happy. I want to order more! I recommend everyone, you will not regret)
Cool handbag
Handbag is good and quality is satisfied
No need to contact with store.
The package to Yekaterinburg was 3 weeks. Packing for 5 +. Thank you store! I liked the handbag. Quality is good. And the seams and fittings are in order. Due to the fact that the soft, packed a case with glasses, phone, a pack of cigarettes, cards, keys. For trips what you need.
Thank you! See you again!
Everything came. Delivered 16 days before the Trans-Baikal territory
A good handbag, three different compartments for all sorts of small things
A capacious handbag, 3 compartments, large, bright zippers. The only thing that did not like that the color is not bright, as in the photo in the description, and some dirty red. But otherwise. One photo is made with a flash, another without.
Very well identical to the photo
Wow!!! Thank you very much. In general, super, very waiting and not disappointed. Excellent quality!
Tinka IR patinka
OK OK
Exactly like the pictures. happy with it. One for myself and one for our daughter's b-day in July. Very fast delivery. 2 Weeks I believe it was to the Netherlands...
Thank you store. Handbag liked, then what you need
A good bag, qualitatively sewn. Fast shipping.
The handbag seemed small at first, in my surprise there was a bottle with a capacity of 0,33 liters. Sewn well, the only thing that I initially did not like is the big dogs with zippers. This weighs the bag in general and in appearance, too. Then you get used to it.
Awesome!!!!!!