We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods in great condition, just took a while to get around 1 month and 10 days
The product arrived very quickly and it looks exactly like the photos. I ordered the XXXL and I'm usually an L size. It fits perfectly. It's a little tight when you lift the arms but nothing too uncomfortable. The hole to put the thumb is tight but you don't need to use it. Feels warm too.
Excellent jacket, at 44 ordered m, came up perfectly, the store put an elastic band as a gift. Cool
At 42 size approached l
Unfortunately i was cracked, but i came to an agreement with the store. I ship pretty fast to spain.
Coat extremely beautiful, super attentive still gave a toast. I loved
Thank you for the speed i congratulate you very nice the product.
Very nice jacket!
It looks very nice and seems to be good quality.
THE principle was worried, because the time buy safe over, but spoke with the Seller and gave all right! On the jacket was perfect! As P, but bought G and was very good!
Excellent quality, they are thick and soft. Very good finishes, good cotton. It features good cut, high neck gives you extra protection. I got small, i'm gonna use it anyway, hope i don't bust the :(
I liked the jacket.
Great jacket. At og 92 from 80 took the size of 2hl, sat perfectly. Sent quickly, went to hmao within a month. No smell.
Delivery month. At 42 ordered l, norms, but xl would be a little freer.
The store is excellent i recommend thank you for the gifts
Cool jacket, a little bit with the size did not guess. Without a jacket is normal.
I loved .. Is very hot and beautiful but hey devrua have lost a larger number .. Go to see if buy another cuz that was small. But the error was my .. Even scrawny was tight, but was certainly ask another after a size bigger.
Correct super good make-up
Good press making. I'm satisfied.
Cool jacket, i have the size m, ordered l, and everything is perfect.
verry good and he send a gift
Very warm and cute i don't arrive with a hat i ordered a black one.
Perfect. Material very good, very warm. I have 165 and 68 kg. Mannequin 40/42. Ordered XXXL and served perfectly, accurate measurement. Seller sent a toast.
Very warm jacket. Thick. Got 1 size bigger and fit properly if you only want to use thin tops inside. But if you prefer more space, then i recommends to order at least 2 size bigger. Love this jacket. Very good for a very cold weather.