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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
88 reviews
100% of buyers enjoyed this product!
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verry good and he send a gift
Very warm and cute i don't arrive with a hat i ordered a black one.
Perfect. Material very good, very warm. I have 165 and 68 kg. Mannequin 40/42. Ordered XXXL and served perfectly, accurate measurement. Seller sent a toast.
Great coat.
Very warm jacket. Thick. Got 1 size bigger and fit properly if you only want to use thin tops inside. But if you prefer more space, then i recommends to order at least 2 size bigger. Love this jacket. Very good for a very cold weather.
IS like the photo, arrived well packaged and sent a treat, thank you. Use in Brasil and bought XL, was perfect
Everything like in the photo except the lining, it comes with print and not solid color
Very nice the casaca as shown in the pictures, i'm staying girl i'm l and i ordered xxl, so for the next order xxxl.
THE blouse is excellent: sewn without odors, color exactly as shown in the ad. Came very well packed and toast 1 elastic for hair. Posting was fast and the product arrived in 25 days in Mauá-SP-. Not taxed. Use in Brasil and took XXL-served perfectly and still can put a lightweight sweatshirt underneath, if necessary. Highly recommend the store and the store and plan to buy more times, no doubt!
It fits exactly, i suggest buying one more size.☺️ The product is perfect.
Size xxl is an l and xl as an m
Order 7.07 received 21.07. It's already 2 jacket from this store. Recommend and greet shop.
Very fast Thank You
The jacket really liked, the seams are neat, the color matches. On my parameters height 167, weight 68 kg, size xxl sits well, there is a stock for warm clothes. The jacket itself is-5 degrees no more. Delivery 10 days to ukraine! In general, everyone is happy, i recommend the store, put an elastic band as a gift)))
Was very small has exchange
The jacket is good, the size m approached the russian 40-42. The only thing that pulls the sleeves, if you put the sleeve on your thumb, for this i shoot the star. My height is 160, on the higher sleeves in this size will be generally short. Delivery 2 weeks.
This is tupenda, my wife loved the model, it is as shown in the image, recommended store arrived in very short time to peru.
Excellent
Very fast delivery, cool jacket, warm, no thread, i advise you to take
Loved very warm.
Hermosa
Very good store and products, 2nd time buying
Excellent blouse, can buy without fear…
Beautiful, dressed well, I that M/G and bought XXL was perfect, she is a bit down waist, perfect, I loved the gift that sent, cuteness.
Come with 15 days, have 1,63 Weight 54 kg