SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I never got my item because it got lost at customs, but the store had good communication with me and paid me the money. thank you
Beautiful great material
Beautiful
Very nice jacket perfect, as described
Refund made of a serious parcel loss!
The jacket is beautiful, as in the photo. The material is not denim, similar to, bike, the material is dense. The jacket is heavy. The star removed for defects in sewing, visible threads, in one place you can see untreated fabric. The sizes are correct. The store paid compensation. The order was sent immediately, in 40 days it reached the nizhny novgorod region, the track was tracked
Very satisfied. Delivery is excellent, only 13 days. My sizes (og-102, ot-88, ob-108) ordered 2xl, i'm cramped, but i'm in the process of losing weight (already-16 kg), so everything is fine, my height is 165, the length of the sleeve is very suitable for me, and in general it sits well, i'm happy.
So pretty!!
great item. love it
fast and precious cloth thank you store is elastic i use xs and i have ok, but litle big so my real size will be the S in this article but i like M size
Thank you very much! Very beautiful
Slightly short sleeves but for the rest of the perfect.
Wonderful jacket, i will order more
I normally do s but this jacket size rather like an xs. Otherwise she is beautiful
Super jacket. but... there are no teeth on the left shelf and the runner is not where it should be. opened a dispute, the store returned the money for repair. the color of the jacket is not as bright as in the photo. at og 110 sat perfectly. the jacket is super, the seller recommend.
Perfect! Very satisfied with the jacket! Thank you very much, the store at my request picked the right size. Jacket with lining. The material is simple-does not stretch. Again-thanks to the seller! I advise the seller.
Thanks to the store, the jacket is happy,
Great, i like everything, the store pro
Item is in good condition but slightly too big, it is always difficult in Asia to get the right size
nice design, lined jacket. did not like shoulder pads but good fit...i took 4xl as i dont like it too fitted.
this is a beautiful jacket!! only i got a size M and its really small ☹ i supposed i would need a size large or extra large for it to fit me.
i used xs and M size is ok for me