SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good windbreaker. On the parameters of the breast-88 cm height 1.70 size m perfectly fit, the sleeves are just right. Sits freely as i wanted.
Windbreaker is good just for the summer, delivery mega fast 12 days to voronezh, the size is just on the bust 104 cm excellent, thanks to the store 5 ***** i recommend to buy.
Super. in general, one hundred percent. i recommend it. You won't regret it. Delivery instantly
Wonderful windbreaker. on og 104 came the size l. delivery is fast. thanks to the store
Jacket super, size s at 40-42 excellent
Order received. Delivery less than a month! The jacket is excellent. Sewing is perfect, nothing sticks out anywhere, the seams are even, the fabric is soft, does not rustle. I'm happy. Bought under the same shoes)))) Product and store recommend!!!!
Excellent bomber jacket, ordered size l perfectly fit my parameters-104/84/102. Delivery super fast to the tyumen region-16 days. Thank you, dear store!!!
The jacket is cool, fit in size. I order the second time. The order is satisfied. The store respect, worked very quickly. the order quickly came up. Thank you!
Super windbreaker in size is perfect. For such a price is excellent. Order and will not regret. Soft and sewn all neatly.
Thank you! The goods came quickly. The jacket is cool, with the size guessed!
Everything came up. Great.
Good blouse. fast delivery. thanks to the store
Thank you! Very satisfied! Fast and beautiful
Very fast delivery of goods. Slightly more than 2 weeks to the krasnodar territory. Daughter is happy)))
Very beautiful jacket!