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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
43 reviews
100% of buyers enjoyed this product!
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The parcel came in two weeks. Size l for parameters 94-80-104 height 1.80 sat perfectly, but if the chest is small it looks very flat, and so everything is fine, the store umnichka, thank him podyubnik you need to replace it short and come up with something with the top and then it will be good)))
Very nice dress. Good value for money
Very fast shipping! Thank you very much. The dress is excellent. A little going on the stomach. But many wrote about it. And it's not very noticeable.
My dress came defective, the waist closure was not at the waist if not under the chest and by not matching the measurements didn't get me up because it was super small. The lining is very short and transparent, but that's no problem, the size thing is. I 've been given the refund and i'll probably buy it again in another size, although i don't know which one, since i followed the size chart and these were mine. The dress is super nice, if i got on it would be a big buy.
Delivery lightning-7 days rostov, the sundress is good, at its l, took xl, still in the chest closely, and the zipper does not converge, and so long to the floor, can slightly remake
Super fast delivery , lovely dress!! Came with some kind of a small spot in the middle, like oil or something, will try to wash it out.. hopefully it will go away , besides that everything just great!!
Shines through. Norms
I loved it! Same as in the picture! If you have a pretty imposing chest take the size above!
The dress fits perfectly, only the lining is too short for me but it is not a problem because at this price I can sew the lining myself.
It's beautiful, i wear size m spanish and i asked for an s and it goes perfect
Very nice dress fast shipping
Cute dress, with a tight petticoat and a nice flying cloth, looks good to wear not only on the beach, but also in the city
Lovely!
Nice dress
Dress is good) has not yet worn
Duech lenient Anson tens very good
Perfect!!
dress is really nice, although can be slightly bigger in bust :-)
fast delivery. love it
Dress super!))
Very nice dress like the picture, a little long for me but I only measure 163 cm.
Fast delivery. took the size of m-it turned out to be a little big. the sizes match.
The shipping was long, but only because there was a problem at our local post office so it wasn’t the store’s fault. But it was all worth it because the dress is really beautiful, looks like the picture and fits well. Thank you!
On the russian size 42-44 ordered s. turned out to be tight in the chest and waist