We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quickly. All intact, zippers work. On the front of the bag about the pockets two zippers on the fake pockets, i thought that the real, well, okay... looks decent, it's quite possible to go to work
Nice bag. It came a little damaged because of trans because of you and some of the money was returned to me. Good salesman.
The order was tracked. Came to tver in 3 weeks. The product is quality and corresponds to the description, except that the pockets on the front side of the bag are not significant, but differ in size. Seller recommend.
Excellent
Bag worthy!!! The seams are even.
Very good quality product, received within 2 weeks in Pakistan, store is highly recommended
Thank you store!
I got the bag quickly. Packed well. No smell. But it looks exactly at its price and not a penny more
nice and perfect
love this bag. beautiful
Beautiful but not leather. Fine finished, seams. perfect! Like fo product!
Very nice, good quality. Recommend.
fast very good
Good bag, all as in the description! All locks work!
Thank you! bag very good
The bag corresponds to the description, everything in it suits, but there are questions about the quality of the package. Metal parts are not protected, so during delivery they are rubbed.
Beyond expected. So beautiful!!
Cool bag, to the touch is not cheap. Roomy
The order came quickly. Handbag is well packed, did not understand to go. No smell. Zippered pockets outside decorative. Color as picture. Came on December 31. Thanks to the store. I recommend.
Handbag cool, quality, looks rich!
The bag is very good, the order came quickly, there are no complaints. With the store did not communicate-there was no reason.
Everything is fine, my wife liked it
The photo looks more, generally normal. Pockets on the locks are a snag. Came a little mint, inside the bag with air. The bag is excellent, it is roomy
The bag corresponds to the description. Thank you.
The bag came quickly, well packed. The quality is good, very soft. The only negative-it was less than expected. The size of it, approximately, with A4 sheet